Product Refund Policy
Retail customers can return/exchange the product to/from the distributor from whom they have purchased the same, within 30 days from the date of purchase. They have to provide a valid reason for the return of the same and return the said products along with the original invoice of the product purchase copy. For customers to request a money refund or replacement of products, it is the distributor’s duty to satisfy the customer’s needs. Subsequently, the distributor can exchange the products from the company within 30 days from the date of invoice and must submit the following at the time of exchange:
Copy of Invoice
Products to be returned with a reason written by a customer on product return format.
Buy Back Policy
The company will buy back as per its buyback policy to the distributor who is resigning from the distributorship and returning any goods provided that the products are in good condition, useable, resalable, restock able, unopened, unaltered and the shelf life of the goods have not expired. The product invoice should be within 30 days from the date of purchase. After approval, the amount refunded will be equal to the distributor cost of the product being returned, less total bonus paid out by the company on the original purchase, and less 10% service charges. The distributors are requested to buy products that they can reasonably sell within 30 days period.